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Legal Terms and Conditions
Acceptance of Terms:
By accessing and using gourmetessen.com, you agree to comply with the following terms and conditions. If you do not agree with any of them, we recommend that you do not use our platform.
Use of the website:
a) The use of gourmetessen.com is the sole responsibility of the user. We shall not be liable for any damages or injury resulting from the use of the information contained in this website or from any interruption or unavailability of this website.
b) We reserve the right to modify, update or discontinue the website at any time, without notice.
Intellectual Property:
All intellectual property rights of this website and its content (texts, images, logos, etc.) belong to gourmetessen.com, unless otherwise indicated. Reproduction, distribution, public communication and any other unauthorized use of such content is prohibited without the prior written consent of gourmetessen.com.
Privacy and data protection:
We respect your privacy and are committed to protecting your personal data in accordance with our Privacy Policy. By using gourmetessen.com, you consent to the collection, use and protection of your personal information in accordance with this policy.
Shipping and returns:
(a) We ship within Europe only. Delivery times vary depending on destination and shipping conditions. For more information, please see our Shipping section.
b) Return Policy:
At gourmetessen.com, we strive to offer high quality products and care about your satisfaction. We accept returns within 7 days from the date of delivery, as long as the products are in their original condition, unopened and in saleable condition.
To request a return, please contact us via our contact email info@gourmetessen.com, quoting your order number and details of the product you wish to return. Our customer service team will provide you with the necessary instructions to carry out the return process.
It is important to note that the return shipping costs will be borne by the customer, unless the reason for the return is due to our error or a defective product. In these cases, we will pay the return shipping costs.
Once we receive and verify the condition of the returned products, we will proceed with the corresponding refund using the same payment method used for the original purchase. Please note that refund processing time may vary depending on the bank and payment method used.
We do not accept returns of perishable or single-use products, unless they are defective or damaged. We also reserve the right to refuse a return if we consider that it does not meet the above requirements.
Links to third parties:
This website may contain links to third party websites. These links are provided solely for your convenience. We have no control over the content of these third-party websites and are not responsible for their accuracy, timeliness or availability.
Limitation of liability:
a) We strive to provide accurate and up-to-date information on gourmetessen.com. However, we do not guarantee the accuracy, completeness or timeliness of the information provided. Use of this information is at your own risk.
b) We are not responsible for any direct, indirect, incidental, special or consequential damages that may arise from the use of this website or the purchase of products through it.
Applicable law and jurisdiction:
These terms and conditions are governed by Spanish law. In the event of a dispute or controversy related to the use of gourmetessen.com, the parties submit to the exclusive jurisdiction of the courts of Valencia.